Paula Parnagian is president of World View Services, an international consulting firm specializing in diversity, conflict and strategic change.   With over 30 years as a consultant, trainer, coach, author, and speaker, Paula draws on a wealth of professional and personal experience to deliver powerful and high-impact programs and services.


Paula starts with the premise that navigating the un-chartered waters in today’s multicultural, global environment can be challenging for individuals and organizations alike.  She also knows that successful change is an organic and highly individualized process, unique to each organization, and not a chain of “one size fits all” events.  A master facilitator and consultant, Paula uses her rare combination of humor, warmth, insight, and a deep understanding of individuals, institutions, and processes, to quickly and powerfully help her clients move to where they want to go. 

Throughout the years, Paula has lived, travelled, and worked with organizations, throughout the world.  A trained mediator, former math teacher, and former international software executive, she founded World View Services in 1990.   Since that time, she has provided an array of consulting services to a broad spectrum of corporations, not-for-profits, schools, universities, and public and private institutions. 

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Paula has been a founder, chair and executive board member of numerous non-profit and professional organizations throughout the region, including:

  • Past-president of Citizens for Public Schools, a Massachusetts-based educational policy and advocacy coalition of over 70 members
  • Co-creator of Boston City-Wide Dialogues and Youth/Police Dialogues, now under the auspices of YWCA Boston and which have since become national models for the YWCA‘s efforts to eradicate racism and sexism
  • Co-creator of the ground-breaking Angry Heart Initiative and Connections Create a Healthier Community,  which she co-founded with Jay Fedigan, the creator of The Angry Heart, http://www.theangryheart.com , an award winning documentary on the impact of racism on heart disease among African-Americans

Paula is an adjunct instructor for Cornell University, and, in 2012, she was one of 100 top diversity thought leaders invited by the U.S. State Department to their inaugural wisdom session on “Diversity, Inclusion, & U.S. Foreign Policy”.